Control room management

Enhance the safe and reliable operation and continuous monitoring of pipeline systems.

How CEPA members continuously improve performance

CEPA Integrity First® is a prime example of how Canada leads the world when it comes to environmental, social and governance (ESG) practices.

Canadians can be proud that the transmission pipelines they count on follow the highest ESG practices thanks to programs like CEPA Integrity First. It was created by CEPA members with the purpose of continuously improving the performance of Canada’s energy pipeline industry to protect the environment and ensure the safety of those who live and work around pipelines.

Through Integrity First, CEPA members work collaboratively to share their knowledge and innovations to drive industry-wide performance improvements in pipeline safety and environmental protection. Integrity First enables pipeline companies to work together to make our industry better – focusing on safety, transparency and responsible operations – striving toward our goal of zero incidents.

7 key priorities:

Integrity First cycle
Integrity First ensures that each priority is put through a six-stage process that is built on a solid foundation of strategic communications and change management to drive continuous improvement.


These are the sophisticated control centres where all pipeline operations are monitored using SCADA systems (supervisory control and data acquisition), similar to those used for air traffic control and space missions. Highly trained personnel monitor flow, pressure and many other features specific to the operations of a pipeline, 24/7, 365 days a year.

Priority commitments

CEPA members have made the following commitments to continuously improve control room procedures:

  • Apply leading practices to advance control room management.
  • Ensure controllers are fully competent and qualified in their roles and undergo continual retraining and requalification.
  • Ensure controllers have the obligation and authority to take appropriate action to ensure safety for people, environment and property.
  • Monitor critical process and equipment conditions 24/7 to prevent or respond to normal, abnormal and emergency conditions.
  • Educate controllers and frontline supervisors to recognize and manage the effects of human fatigue.
  • Ensure controllers’ workloads are appropriate so they are able to respond to any condition that occurs on a shift.
  • Use industry best practices to ensure controllers have the right information to make timely and informed decisions.
Priority stage

Integrity First ensures that each priority is put through a six-stage cycle that is supported by CEPA and built on a solid foundation of strategic communications and change management.

Find out more about the cycle and each stage.

$1.5 billion invested in maintenance and monitoring

In 2019, CEPA members invested $1.5 billion in maintenance and monitoring of their Canadian pipeline systems.

Safety is our top priority

Pipelines are the safest way to transport the energy Canada and the world need. In fact, Canadian transmission pipelines are among the safest in the world.

In 2019, Canada’s 118,500-kilometre network of transmission pipelines moved 100 per cent of Canada’s natural gas and 92 per cent of Canada’s onshore crude oil production to the people who need it.

Out of 1.7 billion barrels of oil transported by CEPA members, a total of 9.4 barrels were spilled and all were recovered. While this is only a tiny percentage of oil transported, no amount spilled is acceptable to CEPA members, who work toward a common goal of zero incidents.

CEPA members work together to continuously improve what are already among the highest safety standards, and best safety records, in the world. Over 38,000 kilometres of transmission pipelines were inspected from the inside in 2019, and over 2,000 integrity digs were performed to check any anomalies identified. Hundreds of exercises were performed to ensure CEPA member companies’ emergency response teams are prepared. Over $1.5 billion was spent on monitoring to ensure that your energy was delivered safely.

Canada and the world will need natural gas and oil long into the future, and CEPA members transport these resources in the safest, most responsible way.